If you don't receive your parcel in good condition, or if anything is broken or damaged, please let us know within 7 days so that we can liaise with you over replacement, credit or refund straight away. Goods are rarely damaged in transit but - espec

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you don&apos;t receive your parcel in good condition, or if anything is broken or damaged, please let us know within 7 days so that we can liaise with you over replacement, credit or refund straight away.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Goods are rarely damaged in transit but - especially given the very high volumes of fragile items that we ship - it can happen and if it does then we will gladly assist with getting a replacement to you as quickly as possible or crediting or refunding you.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We ask that you please simply take a photo of the damaged item and/or parcel as soon as it&apos;s received and forward these to our customer services team so that we can assist: info@essentiallynatural.co.za

What do I do if I received a damaged item?

You can return any goods purchased from Essentially Natural to ours within 30 days of receipt. We want you to feel secure in the knowledge that we want nothing more than for you to be 100% satisfied. For more detail please review our returns & refund

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can return any goods purchased from Essentially Natural to ours within 30 days of receipt.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want you to feel secure in the knowledge that we want nothing more than for you to be 100% satisfied.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more detail please review our returns &amp; refunds policy here:&#xA0;<a href="https://essentiallynatural.co.za/pages/returns-and-refunds" style="box-sizing: border-box; color: rgb(192, 178, 131); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank" title="https://essentiallynatural.co.za/pages/returns-and-refunds">https://essentiallynatural.co.za/pages/returns-and-refunds</a>

Can I return something I purchased?

Essentially Natural

Returns, Exchanges, Credits & Refunds

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General Info

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Shopping with Essentially Natural

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