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Essentially Natural

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The One Percent Movement

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❔  Where is your warehouse located?

❔ Is It Possible to Buy Products In Person?

📍 Where We’re Located & When We’re Open

❔ How Do I Place an Order?

❔ How Do I Apply a Discount Code or Gift Card?

❔ I Forgot Something – Can I Add It to My Order?

❔ How do I Download the Tax Invoice for my Order?

🛒 Ordering Made Easy

❔ How Can I Track My Order?

❔ What Are Your Delivery Times?

❔ What Are Your Delivery Costs?

❔ Do You Export Outside South Africa?

❔ What Does it Mean When There is a Stock Delay?

🚚 Shipping Options and Delivery Tracking

❔ What Payment Methods Do You Accept?

❔ Can I make a cash payment?

❔ How do I pay via EFT?

💳 Payments Options & Invoices

❔ Can I Collect From Your Warehouse?

❔ How Do I Select a Pargo Pick-Up Point?

❔ How Does Collection from a Bob Box Locker Work?

📍 Pick-Up & Click & Collect Options

↩️ 14-Day Return Policy

❔ How Do I Request a Return, Refund, or Exchange?

❔ What Should I Do If My Order Arrives Damaged or Broken?

↩️ Returns & Refunds

❔ Interested in Stocking our Products?

❔ Do You Offer Wholesale or Bulk Discounts?

📦 Wholesale & Bulk Discounts

❔ Are Your Products Food Grade?

❔ What Is the Difference Between Food Grade and Food Safe?

❔ Is a Standardised Essential Oil Different From a Pure Essential Oil?

❔ What is the Difference Between Essential Oils and Absolutes?

❔ Why has my unrefined shea butter gone grainy/flaky?

❔ What’s the Right Ratio of Essential Oil to Carrier Oil?

❔ Can I Use or Customise a Base?

❔ Are Your Products Organic?

❔ Is Organic Better Than Non-Organic?

❔ How Many Drops Are in 1ml?

❔ Why Do You Stock Some Synthetic Ingredients Like Mica?

❔ Is Mineral Oil the Same as a Carrier Oil?

❔ Is a Hydrosol Different From a Floral Water?

❔ Are Your Products Cruelty-Free?

❔ Why Are Some Cosmetic Ingredients Not Available on Your Website?

❔ Are All Preservatives Toxic?

🌱 Our Ingredients Policy

📖 Where can I find my E-book?

❔ Why Do Some Carrier Oils Solidify?

❔ Why do Essential Oils Sometimes Vary in Colour or Scent?

🌿 Products & Ingredients

🌿 Who We Are

❔ What is The One Percent Movement

🐇 Beauty Without Cruelty (BWC): our commitment and how endorsement works

📖 CSD Registration

👋 About Us

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Categories

📍 Where We’re Located & When We’re Open

🛒 Ordering Made Easy

🚚 Shipping Options and Delivery Tracking

💳 Payments Options & Invoices

📍 Pick-Up & Click & Collect Options

↩️ Returns & Refunds

📦 Wholesale & Bulk Discounts

🌿 Products & Ingredients

👋 About Us