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Shipping / Delivery

Do you have any free delivery options?

Yes! We're proud to offer free door-to-door courier or Pargo Point delivery in South Africa when you spend R450 or more. Please note: door-to-door courier delivery might not be available to your address if that address is in an outlying or remote are

How much does courier delivery cost?

Our courier delivery shipping rates work as follows:. Local (Cape Town Main Areas). Orders of R450.00 or more - FREE. Orders of R449 or less - R55.00. Main Centres(e.g. JHB. PTA. DBN. PE). Orders of R450.00 or more - FREE. Orders of R449 or less - R8

How long will it take for my order to be delivered?

Shipping times depend on your delivery address and your preferred method of delivery. Indicated shipping lead times are realistic: we would rather under promise than over promise. If you need your order extremely urgently please contact us so that we

How do I track my delivery?

You'll receive automated shipping updates by email and SMS (opt-in) and you can always track your order here: https://essentiallynatural.co.za/a/track. Please don’t hesitate to let us know if you have any trouble tracking your parcel – we are here to

My delivery is taking a while - can you help?

Unforeseen adverse circumstances like bad weather, load shedding, strikes, courier vehicle hijacking, or lockdown restrictions may prolong the delivery time. This is still very rare, but it can happen. If your delivery is late or you are in any way c

Where do you deliver?

We deliver orders anywhere in South Africa. Depending on your delivery address, available delivery options will include door-to-door courier and Pargo Point delivery. We do not export or deliver outside of South Africa.

Do I have to receive a courier delivery personally?

Naturally we would prefer that you receive your order personally however this isn't a requirement. Anyone at your specified delivery address can accept the delivery on your behalf.

What happens if there is no one home when the courier tries to deliver my order?

Our courier partners deliver Monday to Friday 8am to 5pm, so you should always provide a delivery address where there will be an appropriate person to receive your parcel during these times. If there is no one around to accept the delivery, the couri

Can I place an order for delivery in South Africa if I am not in South Africa?

Yes, you can place an order for delivery in South Africa no matter where you are in the world - if you live abroad and want to send a gift to relatives or friends who live in South Africa, or if you want to use your own international shipping agent o

Do you ship overseas?

At this time we don't ship overseas. However, you can have an order collected by UPS, Fedex, Aramex or any other international courier. Please note there may be import restrictions, but the courier service will be able to advise further on this. We w